Questions?

We’re glad you’re here! Please read our FAQ’s below and if you can’t find what you are looking for feel free to send us an email at support@hridz.com.au!

Shipping and Delivery

Once an order is placed at Hridz, our team will carefully collect your order and pack it in the most secure packaging, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent as soon as it is packed and ready to be picked up by our courier.

Order processing and shipping time may vary depending on the items or products and country or the region where the items are to be shipped. We always encourage you to contact us before purchasing to know the rough estimated shipping time of the items you are willing to purchase. Check our Refund Policy to know more about guaranteed shipping time and refunds.

*Please note: We send via signature on delivery to ensure safe delivery - if you opt for ‘Safe Drop’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Australia Post and our other dedicated courier companies are currently experiencing significant delays across the country. This is due to the high volume of parcels being sent in combination with ongoing COVID-19 restrictions/requirements. As a result, this has created an immense backlog in their New South Wales and Victoria facilities. Because this is an issue on the shipping service provider's end, we are unfortunately not in control of any delivery delays or extended processing times on their part. We want to assure you that your order should still get to you safely, there just may be a delay in its arrival.

As it defines, Pre-order is to request to purchase (something) before it is available for sale or in stock. If you find any item has pre-order purchase available on Hridz, we know what date our stock is due to arrive, so this is the date in brackets next to the product name. All orders will then be shipped out to our customers on that specified date.

If you’re located in Australia, you have a free delivery option available on all items. When the free shipping option is chosen at Checkout, we send out all orders via free standard shipping. Our shipping service provider quotes us 3-14 business days for this delivery service after your order has been picked and packed.

Once the order processing is complete, we will send you a shipping confirmation email which will have tracking details included. For the live tracking updates, you can also go to our Track Order page and fill out the Order ID and Billing email to know the current status of the order.

Haven’t received your shipping confirmation email after a few days? Not to worry. You can always contact us by emailing at support@hridz.com.au and we will get back to you within 24 hours.

Although we try our very best, sometimes mistakes happen. Should your package have delivery issues (such as being lost or missing from delivery), please contact us within 20 days of the shipment date (The more it delays, the more it gets impossible to investigate) and we will lodge an enquiry to follow up on your package and find out what’s happened. If you have chosen the Insured shipping option at the checkout, after shipping service provider investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away. If you choose not to purchase Insured shipping, we are unable to guarantee a replacement for your stolen item.

*Please note: We send via signature on delivery to ensure safe delivery - if you opt for ‘Safe Drop’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

Think your order might be lost in transit? Although the courier quotes us 3-14 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of ‘delayed’ delivery date.

If your item still hasn’t been delivered within 20 business days, please contact us and we can launch an investigation with our shipping service provider.

*Please note: Once we pass your order to shipping services, your package is with a different provider. We completely understand delays are frustrating, however, once your order is with the courier, any issues need to be investigated by them. We can contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

If you are looking to send to a different country, you’ll need to purchase from our global website www.hridz.com.

Eligible countries - UK, USA, Germany, France, Italy, Russia, Japan - www.hridz.com

Returns and Exchanges

Yes, please check out our Shipping and Return Policy and Refund Policy for more information.

In simple words, all items come with a 1-year warranty so you can return the item if found faulty or damaged. We also offer 30 days remorse (or change of mind) returns from the date of delivery/receiving of the order for 20% stock-keeping fees.

Note: Please make sure to contact us before you decide to return the item. Do not send the item without notifying us otherwise we may not be responsible.

We are working hard behind the scenes to get the best products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged once you get a confirmation email from us that we will accept your return. As soon as we have this information, we can action on either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

Note: Return for exchange is subject to availability of the particular item in stock. In an unusual event, if the product is out of stock when the return request is launched, a full refund will be issued once the product gets back to our warehouse.

You will receive an email confirming the refund has been processed from our end once we receive the item as per our return policy. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Paypal, Credit card) directly.

About us

To help people to make their life more comfortable and enjoyable by offering the innovative, best quality and greatly acceptable products for the most affordable price.

We are committed to providing our customers with the best shopping experience by proving great quality products, the best price and amazing customer service.

Yes, hridz.com.au and hridz.com are officially and legally registered under the business name HRID Z in Australia. We strictly follow all taxation rules and government guidelines for businesses in Australia.

Australia “HRID Z” ABN – 75331903030

USA “HRIDZ LLC” EIN – 37-2001149

Customers can message us anytime using the Contact Us form and Hridz customer support will reply to you within 24 hours. Alternatively, you also can email us: support@hridz.com.au or Mail us at;

AUSTRALIA – “HRID Z, PO Box 64, Dingley Village VIC 3172(AUSTRALIA)” or

UNITED STATES – “HRIDZ LLC, 1308 Coffeen Ave, STE 1200, Sheridan, WY 82801, USA”

We are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Privacy Act 1998 (“the Act”), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (“Act”) and the Australian Privacy Principles. Please read our privacy policy for more information.

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