Refund and Return Policy

Thank you for shopping at Hridz. We want to ensure your satisfaction with our products and provide you with a seamless refund and return experience. Please review our policy below to understand the terms and conditions.

1. Duration and Eligibility:

Our refund and returns policy lasts for 30 days from the item delivery date. If 30 days have passed since the item delivery date, we regret to inform you that we cannot offer a refund or exchange. To be eligible for a return, the item must meet the following criteria:

   – The item must be unused and in the same condition as when you received it.

   – It must be in the original packaging.

2. Exempted Goods:

Certain goods are exempt from being returned due to their nature. These include:

   – Perishable goods such as food, flowers, newspapers, or magazines.

   – Intimate or sanitary goods.

   – Hazardous materials, flammable liquids.

Additionally, the following items are non-returnable:

   – Gift cards

   – Downloadable software products

   – Some health and personal care items

3. Required Documentation:

To complete your return, we require a receipt or proof of purchase. Please ensure that you have this information readily available.

4. Return Process:

Please do not send your purchase back to the manufacturer without our confirmation. Follow these steps to initiate a return:

   a. Contact our support team at support@hridz.com.au to request a return authorization.

   b. Our team will guide you through the return process and provide you with the necessary instructions.

   c. Once your return is authorized, carefully package the item and include all the original accessories.

   d. Ship the item to the designated return address provided by our support team.

   e. We recommend using a trackable shipping service and retaining proof of shipment.

5. Partial Refunds:

In certain situations, only partial refunds may be granted. These situations include:

   – Books with obvious signs of use.

   – Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.

   – Items not in their original condition, damaged, or missing parts, not due to our error.

   – Items returned more than 30 days after delivery.

6. Refund Process:

Once your return is received and inspected, we will notify you via email to confirm the receipt and status of your refund. If approved, the refund will be processed and automatically applied to your credit card or original method of payment within a specified timeframe.

7. Late or Missing Refunds:

If you have not received your refund yet, please take the following steps:

   a. Check your bank account to ensure the refund has not been credited.

   b. Contact your credit card company, as it may take time for the refund to be officially posted.

   c. Contact your bank, as processing time may be required.

   d. If you have completed the above steps and have not received your refund, please reach out to us at support@hridz.com.au.

8. Faulty or Damaged Items:

We stand behind the quality of our products and offer a 30-day full money-back guarantee if an item arrives faulty or damaged. To initiate a return for such items, please provide proof of the item’s condition upon delivery. Please note that if you damage the item, the return will not be accepted. All returned items are thoroughly tested, and if found to be in working order, you will be responsible for the cost of receiving the goods back at your nominated address.

9. Change of Mind Returns:

At Hridz, we understand that change of mind can occur. To accommodate this, we allow returns under the following conditions:

  • The item is returned within 30 days of receiving the order.
  • The item is in a resalable condition, unused, unworn, unopened, and has all original packaging and tags intact.
  • Items in sealed packages or boxes must have unbroken seals.
  • You are responsible for the cost and risk of returning the goods, including return shipping costs.
  • Refunds will be provided upon receipt of the returned product, provided it meets the outlined requirements.
  • If the returned item does not meet the conditions, you will be responsible for the cost of receiving the goods back at your nominated address.
  • Upon receipt of the returned item in the same condition as it was received, including all original packaging, we will issue a refund equal to the full purchase price minus a 20% restocking fee.

10. Incorrect or Faulty Goods:

Our quality control teams inspect all deliveries to ensure they meet our exact standards. However, if you receive a faulty, damaged, or incorrect product, please contact us immediately to arrange a return and receive a refund or exchange. The return must be received by Hridz within 30 days. Upon receipt of the returned item in the same condition as it was received, including all original packaging, we will organise the exchange or refund whichever is best at the time.

11. Clearance Items:

Refunds apply only to regular priced items and majority of the sale items. Some clearance sale items may not be eligible for refunds, so please feel free to contact us for clarification before making a purchase.

12. Gift Returns:

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, we will issue a gift certificate via email. If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, a refund will be issued to the gift giver, and they will be notified of the return.

13. Shipping Costs:

You are responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

14. Trackable Shipping:

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it gets lost in transit.

If you have any further questions or require assistance regarding refunds and returns, please contact us at support@hridz.com.au. We appreciate your cooperation and strive to provide a positive resolution to any concerns before resorting to negative reviews.

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