Shipping policy
Order processing and Shipping time
We Ship all products Australia-wide (Domestic) and selected products to international locations!
FREE shipping is available on all orders above $20 for Australian shipping addresses!
Order processing time (Business Days): 1 day. We process orders Monday-Friday.
The regular shipping delivery times from our Melbourne warehouse are:
- VIC: 1–4 business days
- NSW: 2–6 business days
- QLD: 3–6 business days
- SA: 3–5 business days
- WA: 4–11 business days
- TAS: 4–7 business days
- NT: 4–11 business days
- ACT: 3–6 business days
⚠️ Note: These estimates apply to standard courier parcel post. Free shipping to WA, NT, and island regions may take longer.
For faster delivery:
- Choose Regular Australia Post at checkout for 2–6 business days
- Choose Express Post for 1–2 days within VIC and 1–4 days interstate
Local Pickup from Dingley Village, Victoria - 3172 may be available for selected products. Contact us to organise a local pick-up before placing the order.
International shipping
International shipping for selected products available for some countries for extra shipping cost which can be checked at the cart or checkout page once you add the product to cart.
Average Shipping Time for New Zealand (in Business Days-Average from Past orders):
Regular Shipping: 4 to 10 business days
Average Shipping Time for rest of the countries (in Business Days-Average from Past orders):
Regular Shipping: 7 to 16 business days
Note: Order processing and shipping time may vary depending on the items or products and the region where the items are to be shipped. Item shipping time may vary depending on various factors. We offer “Free Shipping Australia-wide” to all items over $10 on Hridz.com so you can do peace of mind shopping without worrying about any hidden cost. It usually takes anywhere from approximately 2 to 7 business days however in rare cases, it may take up to 5-12 working days for the items to be delivered to the shipping address from the shipping date within Australia.
Note: For example on rare occasions, your order may take longer than above mentioned time frame due to various factors (eg. COVID-19, Flood etc.)
We always encourage you to contact us before purchasing to know a rough estimated shipping time for the items you are willing to purchase. Check our Refund policy to know more about guaranteed shipping time and refunds.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it will be difficult to make any changes to that.
---
Preorder Policy
1. Processing & Shipping Time
The estimated processing and shipping date for preorder items is provided under the "Preorder Now" button on the specific product page.
2. Payment Policy
Most preorder items require a partial payment at the time of purchase, with the remaining balance due within a few days. Specific payment details will be mentioned under the "Preorder Now" button on the respective product page. Payment terms may vary depending on the item.
3. Order Cancellation
Customers can cancel a preorder before the estimated shipping date mentioned under the "Preorder Now" button. Once the order is processed for shipping, cancellations may not be possible.
4. Shipping & Fulfillment
Preorder items are usually shipped separately unless they arrive in stock before the estimated availability date.
5. Delays & Updates
In rare cases, unforeseen circumstances may cause delays in preorder availability. If this happens, customers will be notified via email with an updated estimated shipping date.
---
Refunds
Your satisfaction is our #1 priority. Therefore, we will do everything in our ability to satisfy your shopping experience in our online shop.
If you did not receive the product within the guaranteed time, you can request a full refund or a reshipment within 15 days after the guaranteed shipping time expires. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a full refund but you must return the item at your expense and the item must be unused.
Please make sure the information you entered at the time of purchase is correct. If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address), you may not be eligible to receive a full refund however, store credit may be issued and provided for your next purchase.
If your order did not arrive due to exceptional circumstances outside the control of hridz.com (i.e. not cleared by customs, delayed by a natural disaster), we will issue a full refund or a store credit of the amount you spent.
In exceptional circumstances outside the control of hridz.com, the order may get delayed (i.e. package has been lost in transit), and we will issue a full refund.
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending us a message on the Contact Us page or emailing support@hridz.com with your invoice number.
If you are approved for a refund, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Downloadable Products
We do not currently sell any downloadable digital products on hridz.com. Our policy for digital products will be updated once we introduce them on our website.
Exchanges & Returns
Click Here to check out our Refund Policy.